Frequently Asked Questions
We’re here to answer your questions and help you make the most of your Elia Pure experience. If you don’t see your question below, feel free to contact us.
Body Care Products
Q: Are your products safe for sensitive skin?
A: Yes, our products are crafted with gentle, natural ingredients that are suitable for sensitive skin. However, we recommend performing a patch test before using any new product.
Q: How long do your products last?
A: Our products are made without artificial preservatives, so their shelf life typically ranges from 6-12 months. Store them in a cool, dry place away from direct sunlight to maintain freshness.
Q: Can I use your products on children?
A: While our products are made with natural ingredients, we recommend consulting with a pediatrician before using them on children under 2 years old.
Natural Ingredients
Q: What does “100% natural” mean in your products?
A: It means every ingredient in our products is derived from natural sources like plants, minerals, or essential oils. We never use synthetic chemicals, parabens, or artificial fragrances.
Q: Do your products contain synthetic fragrances?
A: No, we only use pure essential oils and botanical extracts for fragrance, ensuring a natural and therapeutic experience.
Q: Are your products vegan?
A: Most of our products are vegan, except those that include beeswax. Each product description specifies whether it’s vegan-friendly.
Allergies and Sensitivities
Q: I have a nut allergy. Can I use your products?
A: Some of our products contain nut-derived oils, such as almond or shea butter. Please check the ingredient list carefully and consult with your doctor if you have severe allergies.
Q: What should I do if I have a reaction to a product?
A: Discontinue use immediately and rinse the affected area with water. If irritation persists, consult a healthcare professional and contact us at info@eliapure.com.
Q: Do your products contain gluten?
A: While we don’t intentionally use gluten-containing ingredients, our facility is not certified gluten-free. If you have a severe gluten sensitivity, we recommend consulting with your doctor.
Sustainability
Q: Is your packaging recyclable?
A: Yes! Our packaging is designed with sustainability in mind and is fully recyclable. We also encourage reusing containers whenever possible.
Q: Do you source ingredients sustainably?
A: Absolutely. We prioritize fair trade, organic, and sustainably harvested ingredients to ensure ethical and environmentally friendly practices.
Q: Are your products cruelty-free?
A: Yes, Elia Pure is proudly cruelty-free. We never test on animals, and our suppliers adhere to the same standard.
General Questions
Q: Where are your products made?
A: All of our products are handcrafted in small batches in the United States to ensure quality and freshness.
Q: Do you offer samples?
A: At this time, we do not offer samples. However, with our Worry-Free Shopping Guarantee, you can try our products risk-free.
Q: How long does shipping take?
A: Orders are processed within 2-3 business days and typically arrive within 5-7 business days for standard shipping. Check out our Shipping Policy for more details.
Q: What is your return policy?
A: We want you to love your purchase. If you’re not satisfied, please refer to our Refund Policy for details on returns and exchanges.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out!
Email us at info@eliapure.com or call (331) 308-0303.